Terms & Conditions


All prices are listed on our website in Australian dollars (AUD), including GST (inc GST).

International orders

Fine  Music does not ship internationally at this time.

Stock turnover / items out of stock

We make an effort to ensure that items displayed on our site reflect current stock on hand. However, due to high stock turnover, Fine Music cannot guarantee that all items displayed on our website are in stock at all times. If an item you have ordered is not in stock, we will contact you. Usually, orders containing out of stock items can be filled with minimal delay.

Free In-store Pickup

Free in-store pickup is available on all products listed on the website. Simply select the "Free In-store Pick up" option at the checkout. Pickups can be made at Fine Music, 228 Auburn Road Hawthorn, VIC 3122 during our opening hours. Customers will be notified when orders are available for collection – usually within 24 hours.

As a condition of in-store pickup and to protect our customers, the credit card used for online purchasing must be presented at the time of pickup, along with one form of photo ID (driver's licence etc.). Goods will not be made available for collection without this identification being completed.

In-store pricing

We do not guarantee to match our website prices on products for sale on our shop floor. This is necessary due to the cost of receiving, handling, storing and displaying products, as well as allowing you to physically try and test the product before purchase. Not all items listed on our website are available in store. Please contact us to check availability prior to visiting the store.

Customer satisfaction

Fine Music values customer satisfaction highly. We aim to provide high quality musical instruments and great service to you, the musician, every time. If your shopping experience with us hasn't met your expectations, or would like to provide feedback on how we can do better, please email us at orders@finemusiconline.com.au.


We aim to keep all information on our site up to date and correct at all times. However, prices, product descriptions and availability can change quickly and inaccuracies will occur from time to time. We ask for your understanding when errors or inaccuracies occur. We will not be responsible for, and will not be liable for, any errors in products details, descriptions or specifications, services, prices, related graphics or any other content contained on the website. All prices are subject to change without notice.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Please contact us if you have a question


For more information regarding shopping with us, please contact us by phone (03 9818 8520) or email (orders@finemusiconline.com.au).